Frequently Asked Questions

  •  Which type of labels should I choose?Type?  
  • How should I apply the labels?Application? 
  • How much does shipping cost?Cost?
  • When are orders dispatched and delivered?When?
  • Which payment methods are accepted?Payment?
  • The iron-on clothing labels

    How? Apply them with a clothes iron at à 200°C.

    Where? On garments that can be ironed (such as wool, cotton, linen, jeans…)

    What else? They are permanent labels and cannot be removed once applied. 

    The advantages:
    Perfect to tag t-shirts, trousers, underwear…
    They blend into the fabric, becoming washing machine and tumble dryer resistant.
  • The stick-on clothing labels

    How? Apply them in just a few seconds to tag clothes, especially those whose fabric cannot be ironed (polar fleece, parka, bathing suits...)

    Where? Apply these labels on the washing instructions tag or on the brand label of the garments.

    What else? They can be removed if you wish to donate or resell the garments. 

    The advantages:
    Quick and easy to apply, the stick-on clothing labels are a real time-saver.
  • Stick-on labels for items and shoes

    Before applying the iron-on clothing labels, make sure the fabric can be ironed at 200°C (for example: cotton, wool and linen).

    • The “mini” labels for small surfaces, such as on scissors, toothbrushes, glasses, etc.
    • “1 line” labels for school supply (markers, pencils, glue…), for baby bottles, toiletries (cream, shampoo, hair brush…) and other personal belongings.
    • “2 lines” labels for notebooks, school books, binders, or personal object with a large surface.
    • “4 lines” labels for school bags, back packs, suitcases or when you need to show an address
    • Shoe labels to quickly and easily find children’s shoes at school.
  • Iron-on clothing labels

    Before applying the iron-on clothing labels, make sure the fabric can be ironed at 200°C (for example: cotton, wool and linen).

    1. Peel the label off the page, apply it on the chosen area of the garment (avoid seams and folds).

    2. Cover the label with the protective paper supplied in the booklet (wax paper) and press firmly with the iron 200°C without moving (and without steam!).

    3. Wait a few seconds for the paper to cool down and lift it delicately. 

    Let the labels rest for 24h before wearing or washing the garments.

    The labels are washing machine (until 60°C) and tumble dryer resistant!
  • Stick-on clothing labels

    Apply the stick-on clothing labels directly on the clothes internal tags (washing instructions) or on the brand label, just like any sticker.

    Press firmly on the entire surface of the label to let the glue stick properly.

    Do not apply directly on the garment’s fabric because the labels would not withstand the wash and the tumble drying.

    Let the labels rest for 24h before wearing or washing the garments.

    The labels are washing machine (until 60°C) and tumble dryer resistant!
  • Stick-on labels for items and shoes

    To apply the stick-on labels on items:

    1. Clean and dry the smooth surface on which the stick-on label will be applied for a better adherence.

    2. Peel the stick-on label off the page and apply it on the chosen area by pressing firmly.

    To apply the shoe labels:

    1. Place the transparent protective layer over the shoe labels

    2. Then, stick it inside the heel of the shoe. Press firmly to ensure that they will resist for long.

    Let the labels rest for 24h on the objects and inside the shoes before use.

    The labels for items are dishwasher and microwave safe.
Delivery is free for labels, for value packs and for small objects (water bottle cap and cover, etc.) in the European Union and worldwide.
For larger objects (lunchboxes, water bottles and mugs), flat shipping costs of £6 are applied to the order.
After the order is confirmed and/or the payment is accepted, products are manufactured within two working days. Then, the delivery delay by the postal system must be considered.
Deliveries are provided by La Poste in priority mail in France and for international destinations. Petit-Fernand shall not be held responsible for the delays caused by the shortcomings of La Poste (partial or total strikes, floods, fires…).

Petit-Fernand accepts payments in pound sterling by:

– bank card: Payment is secured by the CIC bank on the website www.petit-fernand.co.uk

– bank transfer 
Our bank details:
LEA – CIC
– IBAN : FR76 3006 6106 6100 0201 5100 122
– BIC : CMCIFRPP
Please include your order number in the reference in order to help us identify your payment.

Paypal payment system

Contact our customer service!

Contact Information

 

We attach great importance to your satisfaction and to the quality of our products. Please feel free to contact us, we are happy to answer any question you might have.


The Petit-Fernand Team

We are available from 9:30 to 17:30 Monday to Friday.

Petit-Fernand
13 rue Georges Barres
Cidex 396
33083 Bordeaux Cedex
France

Tel : +44 203 445 0958
Email: contact@petit-fernand.co.uk