15% off on EVERYTHING with the code XMAS
My Cart

Contact our customer service!

Have you tried to track your order?

If this does not answer your question, please let us know about the problem with this order. Have you checked your mailbox? Is the postal address given correct?

+ Add another file

Tell us everything! What exactly do you want to change? Why do you want to cancel this order? We will do our utmost to accommodate your request as soon as possible..

Forgot your password? Don't worry!
Click on “Forgot your password” on the login page to reset it according to the following criteria:

- 1 capital letter
- 1 lower case letter
- 1 number
- 1 special character

Please tell us about the problem you are experiencing. Feel free to send us a screenshot if you find it useful.

+ Add another file

Tell us everything! What type of labels are you having problems with? Did you follow the instructions for use? Please send us all the details and don't hesitate to attach photos.

Tell us everything! Is there anything wrong with the product? Did you follow the instructions for use? Please send us all the details and don't hesitate to attach photos.

Tell us everything! What are you missing? Did you check your order summary?

Tell us everything! What did you receive? Did you check your order summary? Please send us all the details and feel free to attach photos.

+ Add another file
+ Add another file

Thank you very much for your interest in our products! 🌟
We would love to talk to you about a collaboration. Feel free to introduce yourself right here and we will get back to you shortly 😊

+ Add another file

Do you have any questions about our products? Our FAQ may help you! See also our instructions for use here. If this doesn't answer your question, don't hesitate to send us a message!

+ Add another file

You've looked through all our sections but haven't found the right design for you? You need a larger quantity? It's over here! We can make customize orders from 200 labels or 10 identical objects. You can already tell us the following:

  • - type of label (iron-on or stick-on clothing, stick-on objects) or object ( isothermal bottle, flask...)
  • - format ( round, square, etc.), pattern and dimensions in mm
  • - text and font
  • - colours
  • - quantity
  • - your full contact details for a quote
  • - a vector file of the design (in EPS format) with transparent background (not a white background)

+ Add another file

Thank you very much for your interest in Petit-Fernand! Here you will find all the information about sponsorship. This doesn't answer your question? Please tell us more about the problem you're facing. Don't forget to provide us with the address registered in your account.

+ Add another file
+ Add another file

Help & Contact

Your satisfaction is our priority! Our Customer Service, which is based in Bordeaux, is at your disposal and usually responds within 24 hours.

If you have an urgent request, we can be reached by phone! +44 330 808 86 32 (Monday to Friday from 8am to 12pm and 1pm to 4pm).

Ana, Margherita, Mathilde and Sandra